Support

Whatever your support issues may be, if you can view this page then enjoythe fact that your troubles are half way solved.  Within the pagesof our support section you will find tutorials and information that canhelp you correct most general issues. If you requireadditional assistance, contact our support staff and we will be happy tohelp.

We respond to support calls Monday through Friday, 9am to5pm, U.S. Eastern Standard Time.  Outside of those times please refer to the overflow, after hoursand weekend call instructions below.

Contact Information

Phone: (423) 267-8867
Fax: (423) 648-2808

Calls answered by live humans 9 am to 5 pm, Monday through Friday except during major US Holidays.

Overflowcalls, after hours, holiday calls and weekend calls are answered by our pagerservice. If there is an emergency, the pager service will send your contact number via alpha pager to our administrators and technicians.